Submit a Support Request

We reply by email. A short video walkthrough is required, and screenshots are highly recommended, so we can reproduce the issue quickly — a written description alone usually isn't enough.

Check FAQs & Troubleshooting first → Ask the Assistant →

Email * Platform * Issue Title * Issue Description * Please be as specific as possible: what you were doing, the exact steps to reproduce it, what you expected to happen vs. what actually happened, and any error messages you saw. The more detail you give us, the faster we can fix it. Video Link * Any video link works (Loom, YouTube, Google Drive, etc.). We recommend loom.com for a quick walkthrough. Screenshots (highly recommended) You can upload multiple images. PNG, JPEG, WebP, or GIF — up to 20 MB total across all images.